Spa Branding
The spa's market positioning, image, appeal is essential if we are to successfully attract cliental and enjoy a level of exclusivity in this increasingly competitive market.
This will be reflected by specially designed unique Spa Menu, specifically designed uniforms, professionally designed brochures, advertisements, spa stationary and other promotional material, press releases. Costs incurred in their production will be charged on actual directly to the client.
Spa Audits
Provide comprehensive advice on weaknesses that need readdressing, setting in place necessary checks and balances to ensure operations are carried out cost effectively while ensuring standards are not compromised. Creating detailed restructuring plans or plans of action to turnaround the business.
Equipment & Fittings Procurement
We can assist in procurement of equipment and furniture and fittings and recommend the brand, model or make and provide other details in lieu of such needs. There are many equipment producers choosing the hottest selling product, or the one with the most accreditations can turnout to be a major mistake.
Remember, that seeking professional advice even on such matters that seem inconsequential can make the difference between your business's success and failure. We can best advice you on what suits your distinct needs.
Product Selection
While we have an extensive range of high quality oils, scrubs and spa products we do not produce salon products, slimming products or anything that involves medical aesthetics. Should you wish to incorporate such services we shall assist by advising on which to stock.
Provide Technical Training
Refined massage therapies, facials, face treatments, body and hair treatments, and therapies is taught to the staff to facilitate the launch of new service lines, introduction of new technology or other changes specifically for international travellers as the majority of the Spa clientele is expected to comprise of hotel guests focusing on de-stressing, jet lag, relaxation.
Provide Spa Standard Operating Procedures & Management Systems
We functionalise spa management systems and standard operating procedures through training and hands on operation under review. This is critical in ensuring a highly personalised experience that is vital to the success of any Spa establishment.
Head Hunting & Staff Recruitment
We will head hunt the industry's finest as per the Spa's staffing requirement and train them in necessary areas accordingly.
Advice & Implement Promotions
We will advice on more effective ways of generating in-house walk-ins, changing, improving and conceptualising new promotions.
Continued Professional Development
External training where necessary will be charged separately at cost (no margins retained for us). There will be regular training of newly developed therapies and services that are necessary to maintain competitive edge and offer a true spa experience to your hotel's clientele.
Train Marketing & Sales Staff
It's critical for those promoting Spa Services, Therapies & Memberships to have a strong understanding and at least basic theoretical grounding of the contents of the Spa Menu in order to effectively promote and sell services as well as retail products. For example discussing a client's need to "re-mineralise their skin" and suggesting what services and products would prove effective based on the client's skin and other factors.
Spa Menu Recreation
We are perpetually developing new therapies, treatments, services and products to maintain our competitive edge in the market. New additions to the Spa Menu are made usually twice a year and is extensively publicised.
Public Relations and National & International Marketing
We work perpetually throughout the year to secure strong brand visualisation by way of reviews, interviews, article contributions and more through our extensive network of spa journalists and enthusiasts, who work, consult, contribute to leading trade publications of great repute internationally affording you immediate visibility on an international level.